Multi-User Issues in Point of Sale

Troubleshoot QuickBooks multi-user issues in Point of Sale

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Troubleshoot QuickBooks Multi-User Issues in Point of Sale


If you are a start-up business, you have probably not listened about why you should get QuickBooks for your new business. But, yes this can an ideal deal for most of the businesses, however, a huge list of available software can leave any entrepreneur reeling. QuickBooks utilizes genuine bookkeeping strategies, however, allow clients new to bookkeeping theory to record their business transactions utilizing regular forms. You can easily enter your regular business transactions by filling out bills, checks, traditional invoices and deposits.


What is Multi-User Mode in QuickBooks POS?


While working with QuickBooks you will have two options allow you to permit the users: Single-user mode and Multi-user mode. The single-user mode limits the no. of users accessing the files of the company. From its name, it is clear that at a given point only one user can access the files. Whether in multi-user mode many people can access the company files at the same point and can manage their work from their respective system.

In multi-user mode, several users can open, and edit the company files. The users are allowed to access their dedicated functions from their computer systems. So, if you have a large number of employees in your business, then multi-user mode will be beneficial for you.


Multi-User Issues in Point of Sale

If you are thinking to install QuickBooks for Multi-user users then there are different types of technical errors may occurred while installing QuickBooks Multi-user mode. Check out some of the common errors that are faced by users while using QuickBooks in a multi-user environment:

  • H101, H202, H303, and H505 error messages.
  • QuickBooks multi-user host stops working.
  • The company file is not getting access to users.
  • The application stops while you perform switching to multi-user mode.
  • Error switching between multi-user and single-user mode.

Causes of Errors in QuickBooks in Multi-user Mode Point of Sale

There are different types of errors can occurred while running QuickBooks in multi-user mode. Let’s check some of these errors listed below:

  • QuickBooksDB service is not running.
  • Firewall is now allowing access to the company file in your network connection.
  • QuickBooks POS is not getting the IP address of your server that is managing the company file.
  • QuickBooks network data file is damaged.
  • The user is not getting permission to read and write on the Windows.


Solution to Resolve and Troubleshoot QuickBooks multi-user issues in Point of Sale

Use all the above solutions to resolve and troubleshoot QuickBooks multi-user issues in Point of Sale. For the users who are not familiar with Windows components and settings, these solutions might be complicated for you. So, if you are one of those users then it is suggested to you connect with QuickBooks Desktop Tech experts.

Solution 1:

Rename the WSActivity file

If you are facing any error stated above then you should follow the different solutions elaborated here. As the first solution you need to rename the WSActivity file. Just follow the steps described below to rename this file.

  • Open the folder having WSActivity file.
  • Right-click the WSActivity and choose rename.
  • Rename WSActivity file to OLDWSActivity.
  • Now close and restart POS in all your workstations and check if it functions well.
Solution 2:

Check your Server must be is in multi-user mode

Before going for other solutions you need to check your server. It should be installed in the multi-user mode. If it is not then you should follow the following steps:

Go to file menu and choose Switch Company Files to Multi-user mode.

If your user server is already in the multi-user mode and switch it to the single-user mode and again switch back to its initial mode then refresh your system.

Solution 3:

Set up the folder permissions where the company file is saved

If the issue still not resolved then set up the folder permissions where the company file is saved. In case you are now known about where to find these permissions and company file then go through the below steps:

  • On your server, right-click that folder where the company file is saved and choose properties.
  • Click on the Share tab.
  • Click on the advanced sharing button then choose to Share this folder.
  • Type in QBPOSdbsrvuser after that click OK.
  • Click to select Full Control and QBPOSdbsrvuser from the option.
  • Allow Full Control to Everyone and Services user group.
  • Click Apply and then ok.
Solution 4:

Turn Network Discovery On

One of the other solutions to troubleshoot QuickBooks multi-user issues in Point of Sale is to turn network discovery on. Use the below guidelines to turn network discovery on.

  • Go to Control Panel then go to Network and Sharing Center.
  • Choose the Change Advanced Sharing Settings available on the left pane.
  • Expand your network profile that is currently allocated to the existing network connection.
  • Choose Turn on network discovery in the Network discovery section.
  • Expand this network category in the settings section.
  • Choose Turn off Password Protected Sharing option in the Password Protected Sharing area.

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